Case Study

James Cook University
General Practice Training


The Client

James Cook University (JCU) provides training in the medical specialty of general practice (GP) through their GP training program. It is delivered through the College of Medicine and Dentistry under contract to the Australian Government and is part of the Australian General Practice Training (AGPT) Program. The Commonwealth Government chose James Cook University to deliver GP training to the North Western Queensland training region from 1 January 2016. This was the first time an Australian university was selected to provide training for medical graduates seeking to become general practitioners.

The Challenge

In 2018, JCU approached JAM Web Services to complete one of its critically important module of External Clinical Teaching Visit assessment. It was half completed by another vendor and was not user-friendly. They were looking to complete the project and transform it with the electronic forms with defined workflows and the notification system.

The Solution

We analysed their requirements with various documents, discussions and meetings which lead to us delivering a detailed proposal of the customised solution. We completed the comprehensive module on time in their existing system. It has various forms and workflows which transform the manual process into seamless electronic submission of forms.

The Outcome

It seamlessly made the process easy for recording the critical training activities of GP registrars. It reduces the administration time and overall ease of use.
  • "Jam Web helped us to develop an App for mobile devices that allows us to send messages to our Registrars as an alternative method of communication to email. I have found JamWeb to be flexible, easy to talk to, and prompt in their replies to our enquiries. They listen and try to accommodate our requirements when enhancements or new system changes are requested."
    Doug Pretty Business / Systems Support Officer


  • "JAM Web was engaged at the time James Cook university’s GP training program was involved in the development of an online program to enhance one of its critically important training activities, namely external clinical teaching visits. They approached the half-completed project with impressive professionalism and responsiveness to allow a very timely completion of the project. Through this, JAM Web have demonstrated that they would have the expertise to do all our other related projects. In summary, JAM Web’s strengths are their team approach, their accessibility, and the ability to effectively deliver remotely as much as if they were face to face."
    Dr Nick Hummel / Deputy Director | Lead Medical Educator (8 Jan 2019)


  • "JCU commissioned JAM Web to create a document/resource management portal for our delivery of gp training resources to our trainees across rural and regional Queensland. JAM Web understood our requirements and delivered a system that met our original vision. During the development and testing process, JAM Web were extremely responsive to our requests, by fixing bugs, improving functionality and listening to our changing needs. The project ran to time and budget and we would use JAM Web again for future projects."
    Kimberley Martinsen / eLearning Coordinator (23 Jan 2019)


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