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Privacy Policy

JAM Web Services (“we” or “us”) is committed to protecting the privacy information we collect. Please read our privacy policy carefully to get a clear understanding of what information we collect, how we collect, use, protect or otherwise handle your Personally Identifiable Information (PII) in accordance with our website.

By using our products and services (including our website) or by providing your personal information to us, you agree to the terms of this Privacy Policy.

1. What personal information do we collect?

The type of personal information we collect will depend on the circumstances in which the information is collected. It may include:

  • Personal Information (e.g. your name, address, mobile/telephone number and email address)
  • Financial information (e.g, the name of the financial institutions and payment details)
  • Information relating to  JAM Web Services employees (e.g. employee personal information records, emergency contacts, copies of passports, visas and driver’s license records and other personal information stored within our workstation and systems)
  • Information relating to clients (e.g. usernames that you create while registering or using our software; details of the products and services we provide to your organisation; information on how you use the products and services we provide to you; records of the communication correspondence via telephone, email, online and in person; other information that you provide us during the course of business)

2. How do we collect personal information?

We may collect information using the following ways:

  • When you visit our sites or offices
  • When you submit a query or request to us
  • When you register or login on our website
  • When you order our products and services
  • When you use our products and services
  • When you communicate with us via any method including but not limited to: social media (e.g. LinkedIn, Facebook and Twitter), email, and phone calls
  • When you apply for a job with us

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider stores on your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance:

We use cookies to help us remember and process the items in your profile. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.
  • We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
  • We use cookies to understand and save user's preferences for future visits.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser’s security settings (such as in the settings of Internet Explorer or Google Chrome). Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your settings.

    If users disable cookies in their browser:

    If you disable cookies, some features will be disabled and some of our services will not function properly. However, you can still use the site.

    3. How do we use personal information?

    We use personal information that we collect about you:

    • To verify your identity and determine your eligibility for any products or services.
    • To personalise users experience (e.g. the type of content and product/service offerings of your interest).
    • To allow us to provide better service in terms of processing and responding to customer service requests quickly and efficiently.
    • To comply with legal and regulatory obligations.
    • To plan, forecast, assess, operate, maintain, upgrade and improve our products and services.
    • To keep you informed about our products and services and notify you of any changes.
    • To use personal information for any other purposes as authorized by you.

    4. Who do we disclose personal information to?

    We may disclose your  personal information to:

    1. Our employees, payment systems operators and or financial institutions, government authorities, law enforcement agencies and (other parties who are authorized or required by law to seek or disclose information).
    2. We may use or disclose your personal information for marketing related purposes (e.g. to market our products and services via email or phone).

    Third Party Disclosures

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

    5. How do we protect visitor information?

    Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is securely stored and encrypted via Secure Socket Layer (SSL) technology when in transit.

    We implement a variety of security measures enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

    6. How long do we store information?

    Personal information is only retained for as long as it is needed for the purpose for which it was collected or as required. After a reasonable period of time, we take the necessary steps to de-identify or destroy the personal information.

    7. Other links and websites

    It is important to note that our website may contain links to other websites such as our clients and partners. We are not responsible for the privacy policy and content of those websites. Therefore, we advise you to read the privacy policy of those websites before using them.

    8. Implementation

    This policy will be reviewed periodically and evaluated annually. Ongoing review and evaluation will take cognisance of changing information within JAM Web Services. The updated version will apply from the date stated at the end of the Privacy Policy. We encourage you to check our website from time to time to ensure that you are aware of our current Privacy Policy.

    9. Contact us

    If there are any questions regarding this privacy policy you may contact us using the information below.

    JAM Web Services
    Suite 721/1 Queens Road
    Melbourne, VIC, 3004, Australia
    This email address is being protected from spambots. You need JavaScript enabled to view it.

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